The following Payment & Refund Policy (“Policy”) applies to all users and describes how your payments are made to Diynetwork Ltd. (“we”, “us” or “our”) in connection with our website, www.videodirectreport.com, (“Video Direct Report Site”).
By using the Services, you are accepting the terms, conditions and policies described in this Policy, as may be amended from time to time. Each time you use the Services and/or pay for a Service on the Video Direct Report Site, you agree and expressly consent to the following.
If you are under the age of 18 you need your parent or guardian to be involved in order to make any payments to Video Direct Report.
All payments made by you to Video Direct Report are subject to Video Direct Report Terms of Service.
Recurring Charges. If you purchase a service from Video Direct Report on a subscription basis, you agree that this type of Service requires a recurring payment and all payments shall be made by the payment method and payment intervals selected by you at the time you initiate the purchase, until you terminate the subscription.
Third Party Payment Processors. We use the services of third parties to process your payments and we require that these third parties take the appropriate organizational and technical measures to protect your personal data and traffic data and to comply with relevant laws. Please review the terms of use and privacy policies of those third parties before providing your banking or payment information.
Payment Through Third Party Services. When you make a purchase within the Video Direct Report Site through third parties, your purchase is also subject to the terms of such third party (including with respect to payment terms, refunds, etc.), and you should read such applicable terms before you decide to complete the purchase. You agree to abide by any relevant terms of service or other legal agreement that governs your use of a given payment processing service and/or method. You also acknowledge that a bank or credit card company may refuse or cancel a transaction and freeze funds up to 14 business days as per the bank/credit card company policy. You also agree to the sharing of information between us and such third-party payment processor for billing related activity.
Except as provided by law, all purchases are final and non-refundable. Taxes are non-refundable. If you believe that Video Direct Report has charged you in error, you must contact Video Direct Report within 30 days of such charge. No refunds will be given for any transaction which is more than 30 days old. When you purchase any digital content or services from Video Direct Report, any right you may have to withdraw from or cancel the purchase will be terminated once the digital content is delivered to you upon your request, and you will not be entitled to claim any refund, except where you believe Video Direct Report has charged you in error. If you use third party services to purchase any of our Services, such purchase is subject to the refund terms of the applicable third party (including with respect to payment terms, refunds, etc.).
Video Direct Report reserves the right to refuse a refund request if it reasonably believes or suspects (i) that you are trying to unfairly exploit this refund policy, for example, by making repetitive refund requests in respect of the same product or feature, or by trying to receive a refund for a non-refundable credit (such as a reward); (ii) that you are in breach of the terms of Policy, Video Direct Report Terms of Service, the Video Direct Report General Terms & Conditions or the Privacy Policy; (iii) that you are using any of our products fraudulently or that your user account is being used by a third party fraudulently; or (iv) that you purchased your credit through a third party service and the terms of such third party do not allow such refund. This refund policy does not affect any of your statutory rights to pursue a claim.
For all refunds due to an error in your payment amount please email info@videodirectreport.com quoting your e-mail, full name, contact number, and reason for requesting a refund. The accounts department will deal with your query at the earliest possible opportunity and may ask for some additional details to process your refund.
Billing Disputes. Any billing disputes raised by you to Video Direct Report will be settled in accordance with the Video Direct Report Terms of Service. A pending billing dispute does not exempt you from timely paying any undisputed amounts that you owe.
If you have any questions regarding our Payment & Refund Policy, please contact Video Direct Report via our contact page on our website or by sending an email to info@videodirectreport.com.